The Dugout, along with our partner brands Rawlings, Easton, Miken, and Worth Sports, is committed to providing high-quality baseball and softball equipment. While these products are built to meet and exceed industry standards, all materials can experience wear and tear over time.
This policy outlines our warranty coverage and claim process to ensure a smooth experience if you encounter a warrantied issue.
Warranty Overview:
The Dugout, in collaboration with our partner brands, offers warranties on various baseball and softball equipment. The warranty period depends on the specific product category. This page provides a clear breakdown to help you understand what's covered and for how long.
What's Covered:
- Manufacturer Defects: Warranties cover defects in materials or workmanship that cause the equipment to malfunction during normal use.
Processing a Rawlings or Easton Bat Warranty Claim
Limited One-Year Warranty
The Dugout, in collaboration with Rawlings and Easton, offers a one-year limited warranty on composite and aluminum bats. This warranty covers defects in materials or workmanship that cause the bat to malfunction during normal use.
Important Note: This warranty applies only to Rawlings and Easton branded composite and aluminum bats purchased from The Dugout. Warranty coverage for other brands may differ.
One-Time Replacement Only
If a valid warranty claim is submitted within one year of purchase, The Dugout will provide a one-time replacement only for the defective bat.
White serial number sticker (composite bats only): This sticker is located on the shaft of the bat and must be included for composite bat claims. Hand-written receipts will not be accepted. Please keep a photocopy of your receipt for your records. Warranty claims without the required information will not be processed.
Warranty Periods:
The following table outlines the warranty period for each product category in the table below this policy.
What's Not Covered:
- Normal Wear and Tear: Warranty coverage does not extend to damage or abrasions caused by regular use or playing the sport.
- Improper Use: Damage caused by using equipment on inappropriately or for unintended purposes is excluded.
- Specific Products: Certain items, such as apparel, footwear, Incrediballs, and wood bats, are not covered under warranty. Hybrid/composite bats have a limited 90-day warranty.
Required Documents:
To process a warranty claim, you'll need to provide the following:
- Original receipt: This is crucial proof of purchase for all warranty claims.
- Additional Requirements (for specific products): For composite bat claims, you may also need the white serial number sticker located on the shaft.
Processing a Warranty Claim:
We offer two convenient ways to submit a warranty claim:
- Option 1: Online Claim Form (Preferred)
- Option 2: In-Store Claim
Option 1 - What to Expect During an Online Claim:
- If you cannot come in store, you will need to submit a form below and send your your damaged equipment and original receipt back to us. Here is the address details below:
The Dugout | Attn: Warranty
Unit 4 / 126 Lansford Crescent, Avondale 0600
- A staff member will process the faulty equipment once the product has arrived to us.
- Depending on the claim and product availability, you may receive a replacement on the spot or be notified of the wait time.
Option 2 - What to Expect During an In-Store Claim:
- Bring your damaged equipment and original receipt.
- A staff member will process the faulty equipment.
- Depending on the claim and product availability, you may receive a replacement on the spot or be notified of the wait time.
Additional Resources:
- Contact Us: Need further assistance? Contact our warranty department by phone at 09 8280947 or email us at info@dugout.co.nz.
By following these guidelines and providing the necessary documentation, we can ensure a smooth and efficient claim process.
Important Notes:
- We reserve the right to deny warranty claims that don't meet our criteria or where the damage is due to misuse.
- Replacement availability may vary.
- We understand that experiencing an equipment issue can be frustrating. The Dugout is committed to working with you to resolve any warrantied concerns and ensure you have the equipment you need to perform your best on the field.
