Exchanges & Returns
Before we process any return/exchange, we must be satisfied that the item is in perfect, fully functional condition. This means that the item has no visible wear and tear marks, original tags are still attached or kept, and the item still functions to its full capacity.
If an item is purchased in store, we require a full proof of purchase, which comes in the form of a GST receipt provided by The Dugout upon the purchase of an item. A full receipt includes details of the item including price paid. We cannot process any returns/exchanges without a proof purchase, so we recommend this receipt is kept in a safe place. If the receipt is available, the item can be brought back into our store, where our friendly staff will assess the above criteria, and offer a suitable exchange or replacement.
If an item is purchased through our online store, an invoice detailing a full proof of purchase will be sent with shipment. While we have access to order and payment confirmations through our website, this invoice is the most accurate proof of purchase available. If you require the return/exchange of an item, you can email or call us to arrange a suitable replacement for the item purchased.
If you are unsure about any of the above details, or have questions regarding a proof of purchase, please call us on 09-828-0497.
When returning or exchanging an item if you can please courier your item/s back to us (we don’t get regular post delivered so please use a courier) and if you can include some contact details and the size/colour you are after we will call you when your item to be exchanged has arrived and we will organise the exchange.
Please note: if you don’t include any details or contact number our dispatch team won’t be able to get back to swiftly and they will prioritise the order returns that have that key information.
This is our Returns address below:
The Dugout | 126 Unit 4 Lansford Crescent, Avondale, Auckland 0600