At The Dugout, we share your passion for all things baseball and softball! We're dedicated to providing you with the top-notch equipment, expert advice, and a smooth online shopping experience to elevate your game. Whether you're a seasoned player stepping up to the plate or a young slugger just starting out, we're here to help you hit a home run!

These pages are designed to provide you with all the information you need to navigate our online store, understand our policies, and make informed purchasing decisions.

Here's a quick guide to what you'll find:

Shop: Dive into a vast selection of high-quality baseball and softball equipment from trusted brands. Browse by category, filter by size and brand, and find exactly what you need to dominate the diamond.

Warranty & Shipping: Learn about our warranty policy and shipping procedures. We strive to ensure your equipment arrives quickly and efficiently, and that you're covered in case of any manufacturer defects.

Returns & Exchanges: Our hassle-free return and exchange policy makes shopping with The Dugout a breeze. Review the conditions and steps involved for a smooth return or exchange process.

Terms of Service: These Terms of Service outline the legal agreement between you and The Dugout regarding your use of our website.

We encourage you to explore these pages and familiarize yourself with our policies. If you have any questions, please don't hesitate to contact our friendly customer service team. We're always happy to help!

Customer Information

Terms of Service

The Dugout Terms of Service

We appreciate you choosing us as your one-stop shop for all things baseball and softball. These Terms of Service ("Terms") outline the conditions under which you ("you" or "User") can access and use our website (the "Site").

By using our Site, you agree to be bound by these Terms.

Who We Are:

This website is operated by The Dugout ("we", "us", or "our"). We offer a variety of baseball and softball equipment, information, and resources through the Site.

Your Agreement:

By visiting our Site or purchasing from us, you engage in our "Service" and agree to these Terms. This includes any additional terms, conditions, policies, or notices referenced here or available by hyperlink.

These Terms apply to all users of the Site, including browsers, customers, and those contributing content.

Reviewing the Terms:

Please read these Terms carefully before using the Site. Accessing or using any part of the Site constitutes your agreement to these Terms. If you disagree with any part of the Terms, you may not access or use the Site.

Updates to the Terms:

We may update, change, or replace these Terms by posting updates on the Site. It's your responsibility to check this page periodically for changes. Continued use of the Site after any changes constitutes acceptance of those changes.

Our Platform:

Our online store is hosted by Shopify Inc. They provide the e-commerce platform that allows us to sell our baseball and softball products and services to you.

Additional Information:

These Terms govern your use of the Site. We may have other policies, such as a Privacy Policy or Shipping Policy, that address specific matters.

By using The Dugout website, you agree to these Terms of Service. We appreciate your understanding!

Terms & Conditions

Terms & Conditions

While we endeavour to supply accurate information on this site, errors and omissions may occur. The Dugout does not accept any liability, direct or indirect, for any loss or damage, which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

The Dugout reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, The Dugout makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

The Dugout owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright. The Dugout welcomes the use of this site for personal use, non-commercial use, research or study – provided that the user acknowledges all copyright and other notices contained in the content. We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of The Dugout.

Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by The Dugout and are not under the control of The Dugout. The links are only provided as a convenience, and do not imply that The Dugout endorses, checks, or approves of the third party site. The Dugout is not responsible for the privacy principles or content of these third party sites. The Dugout is not responsible for the availability of any of these links.

The Dugout requires that you request our permission to include a link from another site to this site. If you would like to request permission, please email us at

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

The Dugout reserves the right to alter, modify or update these terms of use.

Returns & Exchanges

We understand that sometimes you might need to return or exchange an item you purchased from The Dugout. Here's a quick guide to make the process smooth and efficient for you!

Conditions for Return/Exchange:

  • Unworn and Original Condition: The item must be in perfect, unworn condition with all original tags still attached.
  • Proof of Purchase: A valid receipt (in-store purchases) or invoice (online purchases) is mandatory.

Returning In-Store Purchases:

  1. Gather Proof of Purchase: Locate your receipt with purchase details.
  2. Bring the Item to Us: Visit your nearest The Dugout location with the item and receipt.
  3. Our Staff Will Assist: Our friendly staff will assess the item and offer an exchange or store credit (subject to our policy).

Returning Online Purchases:

  1. Gather Proof of Purchase: Locate your invoice sent with your online order.
  2. Contact Us: Call us at 09-828-0947 or email us to initiate your return/exchange.

Returning by Courier:

  • Pack Securely: Carefully pack your unworn item(s) with original tags attached and your proof of purchase.
  • Courier to Our Address: Send your return package using a courier service to the address below:


126 Unit 4 Lansford Crescent
Avondale, Auckland 0600

Important Note:

  • Include Contact Information: To expedite your exchange, please include a note with your contact details (phone number or email) and your desired size or color (if applicable). This will allow us to contact you quickly once your return arrives.
  • We Don't Accept Regular Post: Due to delivery limitations, we recommend using a courier service for returns.

Questions? We're Here to Help!

If you have any questions about our return/exchange policy or require further assistance, please don't hesitate to contact us. We're happy to help!

Refund & Exchange Policy

At The Dugout, we want you to be completely satisfied with your baseball and softball gear. This policy outlines the conditions for refunds and exchanges to ensure a smooth and positive shopping experience.

What We Can Do:

We're happy to help if you need to return or exchange an item for the following reasons:

  • Incorrect Size or Fit: We understand getting the right size can be tricky! We'll gladly exchange your item for a different size, subject to availability.
  • Faulty Item: If your item has a manufacturing defect or doesn't function properly, we'll assess it and provide a replacement (if possible) under the warranty policy.

What We Can't Do:

  • Refunds for Change of Mind: Unfortunately, we cannot offer cash refunds for change of mind purchases. This includes situations where you choose the wrong size, color, or model.
  • Exchanges/Returns on Sale Items: Discounted sale items are considered final sale and cannot be exchanged or returned due to change of mind.

Exchange or Store Credit:

If you've changed your mind about an item, we'll be happy to offer you an exchange for a different item (subject to availability) or a store credit for the full purchase price. This credit is valid for one year and can be used on any items in-store.

Refunds (Limited Situations):

We will only process cash refunds in the following situations:

  • Online Order Unavailable: If an item you purchased online is unavailable, and we can't agree on a suitable replacement, we'll issue a full refund.
  • Our Fault: If the mistake is entirely on our end (e.g., wrong item shipped), we'll process a full refund.

Returning or Exchanging an Item:

To return or exchange an item, please follow these steps:

  1. Gather Proof of Purchase: You'll need a valid receipt for in-store purchases or the invoice for online orders.
  2. Ensure Original Condition: The item must be in perfect, unworn condition with original tags attached.
  3. Bring to Store (In-Store Purchases) or Contact Us (Online Purchases): For in-store purchases, bring the item and proof of purchase to a The Dugout location. Our staff will assess the item and offer an exchange or store credit (if applicable). For online purchases, contact us by phone or email to arrange a return or exchange.

Important Notes:

  • Proof of purchase is mandatory for all returns and exchanges.
  • We reserve the right to deny exchanges or returns that don't meet our policy guidelines.

We understand that choosing the right baseball or softball equipment is important. If you have any questions about sizing, fit, or our return/exchange policy, please don't hesitate to contact our friendly staff. We're here to help!

Shipping Policy

The Dugout strives to deliver your hockey gear quickly and efficiently. We partner with reputable courier services to ensure your order reaches you as soon as possible.

Processing Your Order

Once your online or phone order is confirmed and payment is received, we aim to ship it out the same day. Please allow up to 24 hours for payment processing (especially for Direct Debit payments).

We understand you want your gear fast! Here's a breakdown of estimated delivery times based on your location:

North Island: Estimated One-Two Day or overnight delivery via New Zealand Couriers.
South Island: Orders typically arrive within two-four business days using New Zealand Couriers' inter-island service.

Rural: Estimate another One or Two Days for any rural area across New Zealand.

Important Notes:

Delivery Estimates: Please remember these are estimated timeframes and don't include the day your order is placed. Shipment starts the following business day.

Weekends & Holidays: Factor in additional shipping time for weekends and public holidays.

Courier Collection Times: To ensure your order gets picked up for shipment as soon as possible, we have two daily courier collection times, Monday to Friday, at 12pm and 2pm. Orders placed before these times will be prioritized for same-day shipment.

Courier Service: We partner with third-party couriers, so while we ensure your order leaves our warehouse promptly, we cannot control their delivery schedules.

Delayed or Damaged Orders: If your order hasn't arrived within the estimated timeframe or if it's damaged upon arrival, please contact us immediately at 09-828-0947.

Tracking Your Order

Once your order ships, you'll receive a notification with tracking information so you can follow its journey to your doorstep.

We are committed to providing a smooth and transparent shipping experience. If you have any questions or require further clarification, don't hesitate to contact our friendly customer service team. We're happy to help!

Privacy Policy

We may collect personal information about you:

When you register for an online account.
When you contact us via phone or internet to enquire about this site or any of our products or services.
Through your use of this site and the services and functionality offered through it.

We will only use personal information about you for the following reasons:

To create an online account for you.
To record and process your orders.
To add to our database so we may inform you of specials, promotions, offers and events via email or post.
To improve the products and services we offer through this site.
To respond to your queries.
Any other reasons which we may notify at the time the information is collected.

We may share your personal information:

To a supplier, if necessary for the completion of your order.
Where the disclosure is in connection with one of the purposes for which the information was collected (e.g. to courier companies to enable deliveries).

Where we are required or authorised by law to make disclosure.
Except as provided above, we will not share your personal information with any other third parties.

We will not hold your personal information for longer than is required for the purpose(s) for which it was collected.
We will ensure that security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorised person or organisation.

We will take all reasonable steps to ensure that personal information held by us is accurate and up-to-date. You are entitled to obtain from us confirmation as to whether or not we hold personal information about you and you are entitled to reasonable access to this information. You may also request:
That we correct this information if it is inaccurate; and
That your details do not appear on our database.

Warranty Policy

The Dugout, along with our partner brands Rawlings, Easton, Miken, and Worth Sports, is committed to providing high-quality baseball and softball equipment. While these products are built to meet and exceed industry standards, all materials can experience wear and tear over time.

This policy outlines our warranty coverage and claim process to ensure a smooth experience if you encounter a warrantied issue.

Warranty Overview:

The Dugout, in collaboration with our partner brands, offers warranties on various baseball and softball equipment. The warranty period depends on the specific product category. This page provides a clear breakdown to help you understand what's covered and for how long.

What's Covered:

  • Manufacturer Defects: Warranties cover defects in materials or workmanship that cause the equipment to malfunction during normal use.

Processing a Rawlings or Easton Bat Warranty Claim

Limited One-Year Warranty

The Dugout, in collaboration with Rawlings and Easton, offers a one-year limited warranty on composite and aluminum bats. This warranty covers defects in materials or workmanship that cause the bat to malfunction during normal use.

Important Note: This warranty applies only to Rawlings and Easton branded composite and aluminum bats purchased from The Dugout. Warranty coverage for other brands may differ.

One-Time Replacement Only

If a valid warranty claim is submitted within one year of purchase, The Dugout will provide a one-time replacement only for the defective bat.

White serial number sticker (composite bats only): This sticker is located on the shaft of the bat and must be included for composite bat claims. Hand-written receipts will not be accepted. Please keep a photocopy of your receipt for your records. Warranty claims without the required information will not be processed.

Warranty Periods:

The following table outlines the warranty period for each product category in the table below this policy.

What's Not Covered:

  • Normal Wear and Tear: Warranty coverage does not extend to damage or abrasions caused by regular use or playing the sport.
  • Improper Use: Damage caused by using equipment on inappropriately or for unintended purposes is excluded.
  • Specific Products: Certain items, such as apparel, footwear, Incrediballs, and wood bats, are not covered under warranty. Hybrid/composite bats have a limited 90-day warranty.

Required Documents:

To process a warranty claim, you'll need to provide the following:

  • Original receipt: This is crucial proof of purchase for all warranty claims.
  • Additional Requirements (for specific products): For composite bat claims, you may also need the white serial number sticker located on the shaft.

Processing a Warranty Claim:

We offer two convenient ways to submit a warranty claim:

  • Option 1: Online Claim Form (Preferred)
  • Option 2: In-Store Claim

What to Expect During an In-Store Claim:

  • Bring your damaged equipment and original receipt.
  • A staff member will process the faulty equipment.
  • Depending on the claim and product availability, you may receive a replacement on the spot or be notified of the wait time.

Additional Resources:

  • Contact Us: Need further assistance? Contact our warranty department by phone at 09 8280947 or email us at [email address removed].

By following these guidelines and providing the necessary documentation, we can ensure a smooth and efficient claim process.

Important Notes:

  • We reserve the right to deny warranty claims that don't meet our criteria or where the damage is due to misuse.
  • Replacement availability may vary.
  1. We understand that experiencing an equipment issue can be frustrating. The Dugout is committed to working with you to resolve any warrantied concerns and ensure you have the equipment you need to perform your best on the field.
  • Warranty Periods

    The following table outlines the warranty period for each product category:

Warranty Claim Form